Shipping & Delivery Policy

1. Understanding Your Estimated Delivery Date
Your estimated delivery date reflects the projected arrival timeframe for your package. This is calculated by combining:

1. Processing Time

   • Standard Orders: 1-3 business days (starts after payment verification)

   • Custom/Made-to-Order Items: 5-10 business days

2. Transit Time
   Based on your selected shipping method:

   • Express Shipping: 3-5 business days

   • International Shipping: 7-11 business days

    

Example Calculation
Standard Item + Express Shipping:
(3 processing days) + (7 transit days) = 10 business days total

2. Tracking Your Order

1. Real-Time Tracking Access

   • Website Users: Log in > "My Cart" > View order details

   • App Users: Profile icon > "check out" > Select order

2. Dynamic Update Mechanism
   The estimated date will auto-update if:
   ✓ Items are prepared ahead of schedule
   ✓ Carrier network disruptions occur
   ✓ Customs clearance delays (international orders)

3. Why Dates May Vary
Delivery timelines may adjust due to:
▸ Additional production time for custom items (see product page notes)
▸ Public holidays or severe weather
▸ Incomplete shipping address requiring verification
▸ Customs delays for international shipments

4. Customer Protection Guarantee
We guarantee:
✅ Late Delivery Compensation: Request a shipping fee refund if delivery exceeds the latest estimated date by 14+ days
✅ Risk Coverage: We prioritize replacements for lost/damaged items during transit
✅ Transparency: Email/SMS updates at key logistics stages (including customs documentation tips), You can follow the shipping status on 17track.net

5. Important Notes

1. Ensure shipping addresses and phone numbers are accurate

2. International orders may incur customs duties (paid by recipient)

3. Address changes must be made during the "Processing" order stage

Need Help?
Contact our support team:
✉️ sunhongji.aboarding@gmail.com
☎️ +86 15292862950